Rockbox Technical Forums

Rockbox General => Rockbox General Discussion => Topic started by: Qtax on June 12, 2012, 09:11:51 AM

Title: Clip+ 3.11.2 Dies/crashes randomly at shutdown (or start?)
Post by: Qtax on June 12, 2012, 09:11:51 AM

Using 3.11.2 on Sansa Clip+ (2GB + 8GB SD card) it some times dies/crashes randomly at shutdown (usually  "idle poweroff"). The only way I can boot it again is by holding the power button for 30+ sec.

When this happens the device seems to shut down properly, I can hear the "shutting down" message (voice file), after which it appears to be completely off, but I cannot start it again the normal way. (Have to do a 30+ sec power off first, after which it starts normally.)

I have not found a way to reproduce it consistently. Currently it happens somewhere between 10% to 33% of the times the device shuts down.

It doesn't matter if I have played any music or not since boot. Has happened in the main menu when using power button right after boot, or at after playing music at idle poweroff.


PS: It could possibly also be hanging at boot/start (without showing any sign of life). Don't think I tell which of those cases it is.


Is there any error log or something that I could enable/look at?
Is this a known problem?
Anything I can do to (help) fix it?

/Q/;

Title: Re: Clip+ 3.11.2 Dies/crashes randomly at shutdown (or start?)
Post by: Qtax on June 13, 2012, 01:07:09 PM

As recommended on IRC I did a chkdsk of the players drive, which fixed some errors.

Since then I haven't encountered the error again yet. Hopefully that fixed the problem.

Title: Re: Clip+ 3.11.2 Dies/crashes randomly at shutdown (or start?)
Post by: Emospence on June 14, 2012, 09:37:28 AM

How does one do a "chkdsk"?

Title: Re: Clip+ 3.11.2 Dies/crashes randomly at shutdown (or start?)
Post by: Qtax on June 14, 2012, 10:35:32 AM

On windows, with your player connected to the PC (via RockBox USB in my case, don't know if it matters), open a command prompt (with admin rights) and type:

Code: [Select]

chkdsk /F <DRIVE>:

Where <DRIVE> is the drive letter of your player.
For example:

Code: [Select]

chkdsk /F I:

Title: Re: Clip+ 3.11.2 Dies/crashes randomly at shutdown (or start?)
Post by: Emospence on June 14, 2012, 10:50:39 PM

Thanks.

Convert lost chains to files, y or n?

Title: Re: Clip+ 3.11.2 Dies/crashes randomly at shutdown (or start?)
Post by: Qtax on June 15, 2012, 07:43:21 PM

Quote from: Emospence on June 14, 2012, 10:50:39 PM

Convert lost chains to files, y or n?

Doesn't matter, you'll be deleting those restored sectors anyway as they are garbage (usually).

Title: Re: Clip+ 3.11.2 Dies/crashes randomly at shutdown (or start?)
Post by: Qtax on July 03, 2012, 05:01:47 PM

Update:
Crashed again at "idle poweroff". :-\
Checked the drive with chkdsk again and it found no errors this time.

This crash happened only once so far after I have previously checked an repaired the players system partition.

Bleh, hope it doesn't start happening a lot again.

Title: Re: Clip+ 3.11.2 Dies/crashes randomly at shutdown (or start?)
Post by: TravelRec. on July 10, 2012, 01:25:04 PM

Same player here but no problems so far. Could it be related to the voice message? Have disabled that stuff.

Title: Re: Clip+ 3.11.2 Dies/crashes randomly at shutdown (or start?)
Post by: RBUser on July 23, 2012, 05:22:26 AM

I have doubts about 3.11.2. My Sansa Clip+ bricked after two weeks of using it with this Rockbox version. But it worked for more than a year with earlier Rockbox versions.