Rockbox Technical Forums

Support and General Use => Hardware => Topic started by: Andrea77 on April 03, 2016, 06:16:40 AM

Title: Ipod Nano 2 - no connection and other problems
Post by: Andrea77 on April 03, 2016, 06:16:40 AM
Hi there.
I hope I can explain my problems to you all. I'm pretty much stuck! I bought an used Nano 2 and wanted to install Rockbox, but I am a complete newbie in the world of Ipod and Rockbox, to tell you that right at the beginning.

The Nano was previously discovered under win10 and Itunes, so it worked. I downloaded the Rockbox setup from this page and started the program. The Nano was discoverd, I chose it as the device in the drop-down-menu and pressed the start button, when then suddenly a problem occured and rockbox shut down - I have no idea what the problem was or still is. Since then I have major trouble because my Nano isn't detected anymore neither from windows nor from itunes, the attempt to continue the installation doesn't work, because in the rockbox menue my device isn't found anymore, it tells me something like the mounting point is missing (I'm German and trying to translate the messages best as possible). But I can't also change something from D: to another drive letter, because there is no option or access to it in the programm.

When I check the device manager for not recognizing the nano, I see that there is an unknown usb device, which has a "device deskriptor failure" and when I right click on that unknown device and check the properites I can read that "the device is stopped, because of an error 43" (or pretty similar in words).

The Nano itself shows the following screen:
Rockbox boot loader
Version 1.0
Loading Rockbox...
Error!
Can't load rockbox.ipod:
File not found
Hold Menu+Select to reboot then SELECT+Play for disk mode

I can set the nano into the diskmode, but the device is still not found under win or itunes. I can also set it back to the ipod mode, so i can "switch" sreens, but so far that didn't help me.
The Nano also doesn't charge any more... it shows the loading symbol for a while but doesn't load, as the battery does not appear in a full mode, only in a half loaded mode.

So I'm pretty much stuck. Any idea how to fix that problem/ these problems? I am happy about any idea...

Andrea77
Title: Re: Ipod Nano 2 - no connection and other problems
Post by: saratoga on April 04, 2016, 03:12:22 PM
It sounds like the device disconnected during the installation or somehow screwed up, so you have the bootloader but not rockbox.  Put the device into disk mode, download a build of rockbox from the links on the left side of your screen, and then extract the zip file to your player.
Title: Re: Ipod Nano 2 - no connection and other problems
Post by: Andrea77 on April 04, 2016, 03:14:46 PM
Thanx for the idea. But how should I do it when the connection between the nano and the pc doesn't work?
Title: Re: Ipod Nano 2 - no connection and other problems
Post by: saratoga on April 04, 2016, 03:21:26 PM
Worst case you can still use the apple disk mode I believe:

https://support.apple.com/en-us/HT201544
Title: Re: Ipod Nano 2 - no connection and other problems
Post by: Andrea77 on April 04, 2016, 03:25:08 PM
When I put the nano into disk mode the screen says "ok to disconnect", but doesn't connect to the pc. So even in the disk mode my pc won't recognize it... it has problem "identyfying" the usb. In the device manager there is the unkown device with the error message I posted in the beginning.
Title: Re: Ipod Nano 2 - no connection and other problems
Post by: saratoga on April 04, 2016, 03:29:53 PM
Do you have a different PC you can try? 
Title: Re: Ipod Nano 2 - no connection and other problems
Post by: Andrea77 on April 04, 2016, 03:32:46 PM
I have two with win 7, and in both cases the pc's don't discover the nano. I could try to install xp to my old laptop in case that might help in identyfying or "awaking" the nano.
Title: Re: Ipod Nano 2 - no connection and other problems
Post by: saratoga on April 04, 2016, 03:44:01 PM
I don't think you need XP.  As far as I know it should be impossible to actually break a Nano 2G, you can always use the ipod disk mode and then restore it with iTunes or reinstall rockbox.  I'm not sure what the issue is here that is preventing that.
Title: Re: Ipod Nano 2 - no connection and other problems
Post by: Andrea77 on April 04, 2016, 03:47:01 PM
What I wonder about is the fact that I get this strange error messages/ codes in my device manager and my ways of reinstalling the driver manually don't help either. But what can I do to get rid of that error 43 in the device manager?
Or might installing a linux system help? I'm not very good with linux so far.
Title: Re: Ipod Nano 2 - no connection and other problems
Post by: saratoga on April 04, 2016, 03:54:30 PM
That error means that the device couldn't mount for whatever reason.  I don't think it's the cause of your problems.

What happens if you boot into the apple firmware? Does it still load or does it report an error?
Title: Re: Ipod Nano 2 - no connection and other problems
Post by: Andrea77 on April 04, 2016, 03:56:43 PM
What do you mean with "boot into apple firmware"?
Title: Re: Ipod Nano 2 - no connection and other problems
Post by: saratoga on April 04, 2016, 04:00:12 PM
You still have the apple firmware I believe. I think you hold left while powering on to use it.  If that doesn't work check the manual.
Title: Re: Ipod Nano 2 - no connection and other problems
Post by: Andrea77 on April 04, 2016, 04:10:34 PM
When I want to leave the disk mode I first hold Menu and Select, when the apple appears I shift the hold toggle into the holf position and then the "normal" player screen appears. Is the apple firmware boot you meant?
When I connect to pc in this mode my pc still tells me, that my usb device isn't recognized.
Title: Re: Ipod Nano 2 - no connection and other problems
Post by: saratoga on April 04, 2016, 04:11:40 PM
I mean the normal apple firmware. Can you boot up and play music in it?
Title: Re: Ipod Nano 2 - no connection and other problems
Post by: Andrea77 on April 04, 2016, 04:17:34 PM
You mean getting back from disk mode without the hold toggle? then the nano falls back into the error screen with the rockbox message.
Title: Re: Ipod Nano 2 - no connection and other problems
Post by: Mihail Zenkov on April 04, 2016, 04:40:00 PM
From rockbox manual:
3.1.3. Starting the original firmware
Rockbox has a dual-boot feature. To boot into the original firmware, shut down the
device as described above.Turn on the Hold switch immediately after turning the
player on. The Apple logo will display for a few seconds as Rockbox loads the original
firmware.
You can also load the original firmware by shutting down the device, then clicking the
Hold switch on and connecting the iPod to your computer.
Regardless of which method you use to boot to the original firmware, you can return
to Rockbox by pressing and holding Menu and Select simultaneously until the player
hard resets.
Title: Re: Ipod Nano 2 - no connection and other problems
Post by: Andrea77 on April 04, 2016, 05:04:13 PM
That doesn't make any difference for getting a connection from pc to nano. It still doesn't work. My Pc always gives me a message like: tle last usb-device that was connected to this pc, didn't work properly/ didn't function in the usual way and is not recognized by windows.
Title: Re: Ipod Nano 2 - no connection and other problems
Post by: saratoga on April 04, 2016, 05:11:02 PM
But can you play music in the Apple firmware?  If not, what error message do you get?
Title: Re: Ipod Nano 2 - no connection and other problems
Post by: Andrea77 on April 04, 2016, 05:20:37 PM
There is no more music or other files on it. I can browse through the different folders like pics or extras or even play the games.
Title: Re: Ipod Nano 2 - no connection and other problems
Post by: saratoga on April 04, 2016, 06:23:37 PM
Ok so it sounds like the device itself is physically fine and its just USB that isn't working.  Maybe try a different USB cable? 
Title: Re: Ipod Nano 2 - no connection and other problems
Post by: Andrea77 on April 05, 2016, 10:58:36 AM
I don't have another usb cable for the nano at the moment, but I ordered a new one. So I have to wait until it's here and then I will let you know if things are working again or if I still need some more help. Thanks so far... I'll be back! ;)
Title: Re: Ipod Nano 2 - no connection and other problems
Post by: Andrea77 on April 13, 2016, 01:11:28 PM
So I have the new cable now, but the error stays the same - i can't connect the nano to my pc any more. It still isn't recognized. So what can I do to get the nano working again?
Title: Re: Ipod Nano 2 - no connection and other problems
Post by: Andrea77 on April 14, 2016, 02:05:45 PM
Any ideas? Or is it really broken?
Title: Re: Ipod Nano 2 - no connection and other problems
Post by: Andrea77 on April 22, 2016, 04:08:14 PM
Still no further ideas?