Rockbox Technical Forums

Third Party => Repairing and Upgrading Rockbox Capable Players => Topic started by: lriemann on March 21, 2020, 03:15:35 PM

Title: Clip Zip stuck when turned on, not recognized and won't charge?
Post by: lriemann on March 21, 2020, 03:15:35 PM
Hi there.

I have  a fairly new (two years) Clip Zip which I really like.

A few days ago it started getting stuck on the start screen, showing ver 3.14 and not responding.

It also doesn't show in device manager and my computer.
When I try to turn it on in the original firmware, it shuts down due to low battery.

Is there any way of saving it?
Some trick to charging the player?

Thanks in advance.
Title: Re: Clip Zip stuck when turned on, not recognized and won't charge?
Post by: Bilgus on March 21, 2020, 06:56:27 PM
if plugged into a usb cord (not pc) rockbox might boot
Title: Re: Clip Zip stuck when turned on, not recognized and won't charge?
Post by: lriemann on March 22, 2020, 06:25:08 AM
Thanks.

A USB cord connected to what?
A power outlet?
Title: Re: Clip Zip stuck when turned on, not recognized and won't charge?
Post by: johnb on March 22, 2020, 07:33:10 AM
yes, power outlet, cell phone charger and the like.
Title: Re: Clip Zip stuck when turned on, not recognized and won't charge?
Post by: lriemann on March 22, 2020, 03:04:58 PM
Thanks.

I plugged it into a charger and once more it tries to boot but stays stuck at RockBOX ver 3.14 screen.
The screen constantly stays on, with no battery indication.
When I unplug it, the display remains on for several minutes, probably until the battery runs out.

Is there an emergency Rockbox shutdown button combination?
Title: Re: Clip Zip stuck when turned on, not recognized and won't charge?
Post by: saratoga on March 22, 2020, 04:44:55 PM
I would leave it plugged in until the battery charges and then see if you can reboot into the Sandisk firmware.
Title: Re: Clip Zip stuck when turned on, not recognized and won't charge?
Post by: lriemann on March 22, 2020, 07:07:32 PM
I believe it's charging, but after I unplug it, it stays stuck with the display on until it shuts down due to low battery.
At this stage, the original firmware starts and shuts down due to low battery.

Is there some trick to shut down the stuck Rockbox?

I hope my description is making sense.
Title: Re: Clip Zip stuck when turned on, not recognized and won't charge?
Post by: saratoga on March 22, 2020, 09:04:16 PM
I believe it's charging, but after I unplug it, it stays stuck with the display on until it shuts down due to low battery.

You can reboot by holding the power button.  Assuming the battery is charging (it may not be), you could then go into the Sandisk firmware and see if it can boot far enough to get your into USB mode.
Title: Re: Clip Zip stuck when turned on, not recognized and won't charge?
Post by: lriemann on March 23, 2020, 05:58:13 AM
Hi.

I left it plugged in overnight and the battery seems to have filled up.
It's now playing in the original firmware!

Should I just plug it in now and run the Rockbox installer?
Or do I do something else?
I just hope it's recognized by my PC.
Title: Re: Clip Zip stuck when turned on, not recognized and won't charge?
Post by: saratoga on March 23, 2020, 10:29:07 AM
Plug it in and check the file system for errors.
Title: Re: Clip Zip stuck when turned on, not recognized and won't charge?
Post by: lriemann on March 23, 2020, 01:34:28 PM
Thanks for the help.

If I plug it into the PC (or mac) when turned off, it immediately starts in Rockbox and gets stuck at ver 3.14.

I tried turning it on in original firmware, but it's not recognized as a drive.
I tried again, and this time I got an error message "not enough space for music db please free 200mb" and it shuts down.

Title: Re: Clip Zip stuck when turned on, not recognized and won't charge?
Post by: Bilgus on March 24, 2020, 02:10:33 AM
Ive never seen that message before, I think I'd try to use a pc with linux its usually a little more forgiving

last ditch might be to force it into recovery mode and write a blank image to the drive

gonna need at least a linux vm for that..
Title: Re: Clip Zip stuck when turned on, not recognized and won't charge?
Post by: lriemann on March 24, 2020, 10:59:47 AM
I found some solutions to the error message, but they all require that the drive be recognized by the PC.

How do I start it in recovery mode?
Title: Re: Clip Zip stuck when turned on, not recognized and won't charge?
Post by: lriemann on March 24, 2020, 11:17:59 AM
Okay- I got it working again and updated to 3.15! :D :D

Here's how I did it.

I plugged one end of the cable into the player and positioned the other next to the USB port of my laptop.
Then I pressed the Left button and power button to start in original firmware.
Once I saw the logo start, I quickly jammed the cable into the USB port.
This way, the 200mb  error message didn't have time to appear.
Once my device connected, I formatted, copied the bin and the new Rockbox version, then restarted...

I wish there was a new player like the Clip Zip available these days.
For now, I'll just have a backup Clip Zip ready for the next breakdowns.

Thanks for all the help!