For those who have a similar problem, here's the deal -- Jukebox recognizes a drive is there but says it is empty. Turns out the drive was setup as an extended DOS partition instead of a primary partition, which is required. The fix was to de-install the drive, connect it to a PC via an adapter, and use fdisk to remove the extended partition and add a primary partition. After re-load and re-install, everything works fine.
Lesson learned -- double-check that drive is setup and formatted correctly BEFORE installing! Be mindful of the type of partition created during setup.