The "My ipod install went wrong" Thread. **Updated 6th Aug 2007**

[Febs]

my ipod (video) at first wouldn't reconise that I had the .exe even though i put it there and did the bootloader right. then it kept flashing the apple thing and going back to the screen that said how to restart and get to the drive thing. i tried both and i think the restart worked but nothing changed and the drive thing didn't work. then i tried conecting it back to my computer but it would not reconise that it was there. so i was stuck with the weird screen. then it ran out of battery and i think it charged (very dark) and then it just stayed with the little battery thing in the center. couldn't get back to that old menu.

You didn't following the instructions thing from the manual thing.  Specifically, you didn't install the firmware thing like it says in section 2.2.3 of the manual thing.

Try using the Rockbox Utility: http://www.rockbox.org/twiki/bin/view/Main/WebHome?topic=RockboxUtility

[reku68]

my ipod isn't reconised by the computer but it can charge its battery. it doesn't go to the menue any more all that you can see is the battery in the middle and the restart and disk mode don't work. thank you for mentioning those various helpful things but if my ipod can't be found by the computer then they can't work. but i assume the cord works because i used it right before the download to put all the files on it, and i was still able to charge it.  

when i dowloaded the zip i use winrar. then i extracted it and pasted the whole thing. i'm sure the .exe was in there and i don't understand why it failed to find it in the first place. the only part of the manual i didn't do was the fonts. could that in ne way be the problem? reading another thread on here (30 gig ipod video ruined by ur program) the problem sounds very similar. i think that for some reason the bootloader could not find the .exe even though we followed the procedure correctly. but my ipod has died in the same stages as his so i think there is a serious bug that needs fixing before you can recommend the download.

and i can't see the battery symbol anymore. its pretty much just black.

now all i really want to do is return it for a new one but i'm afraid they will be able to find out that is was your program that did it and say i'm out of luck.

[GodEater]

You keep referring to putting an "exe" on your ipod - which instructions did you follow which told you to do this ? There is nothing in our manual (that I'm aware of) which says to do this.

Reset and disk mode ALWAYS work. If you're not getting them - then you're not doing it right - it's as simple as that. No-one has ever killed their ipod using Rockbox software, it's simply not possible.

Also - we make people plainly aware that Rockbox is a work in progress. If someone is not confident in their own technical abilities, we advise not to install it. Sadly many people don't bother listening to that advice, and then end up in your situation.

Now - you say you think your cable is okay. It probably is - what it sounds to me like is that the USB port you have it plugged into isn't sending enough power down it to charge your ipod. If possible use a wall charger. If not - then change where you're plugging the cable into on your PC. *Don't* use a USB hub, a USB enabled monitor, or USB ports on your keyboard - plug the iPod straight into the PC.

[reku68]

i'm sorry but i remeber just after i got to the part where you remove the ipod a message appeared after the apple thing flashed and said that it could not locate rockbox.ipod (omg so sorry as u can tell my posts are at like one-five in the morning so ya AHH sorry) but i'm sure i pasted the file into the ipod after unzipping it with winrar) i kept trying to get it into disk mode but it just wouldn't work. i could reset it but then it just went back to normal. then i think the battery died and i let it charge. then all i could see was the battery. now its just black. it doesn't respond to anything. the computer can't find it. should i just get a new one. its not like i'm mad at you people i just want to know if you can help me or not. this was a risk from trying your program and w/e i take responsibility. is it dead?
if you can help then hurray.
if not w/e i learned my lesson.

[bascule]

It just needs charging - possibly for a long time - and, as GodEater said from a decent power source.

There are a number of forum topics on the subject; here's just one:
http://forums.rockbox.org/index.php?topic=12124.0

[Febs]

i'm sorry but i remeber just after i got to the part where you remove the ipod a message appeared after the apple thing flashed and said that it could not locate rockbox.ipod

As I said above, this means you didn't follow the instructions in section 2.2.3 of the manual to install a Rockbox build.

then i think the battery died and i let it charge.

Plug the ipod into the charger, turn the hold switch on and then off again, and perform the reset procedure (press the Menu and  Select buttons simultaneously).  Once it resets, let it charge for at least a couple of hours.

the computer can't find it. should i just get a new one. its not like i'm mad at you people i just want to know if you can help me or not. this was a risk from trying your program and w/e i take responsibility. is it dead?
if you can help then hurray.

Yes we can help.  No , it's not dead.

[reku68]

ok the screens still black so i have no idea if the reset worked but i did it and "directly" connected it to the comp and i guess i'll just leave it there for like a week and see if it worked.

[Febs]

i did it and "directly" connected it to the comp

How was it connected before?  Through some sort of hub?  That may be your problem.  On those occasions where I have seen a low battery screen, it's usually taken about 10 minutes to get out of the low battery state and into the normal charging routine.  However, I have 5G; the Nano may be different.

[reku68]

umm i just used a normal cable and connected it right into the usb port right under where you insert a disk. I have a 80 gig video (sry didn't know if u were referring to me with the nano)

edit* theres another thread started thats sounds similar to my situation.

edit* theres another, they all seem to be with the ipod video
i think it is necissary to warn people about this or somehow stop the build from being accessed

[GodEater]

umm i just used a normal cable and connected it right into the usb port right under where you insert a disk. I have a 80 gig video (sry didn't know if u were referring to me with the nano)

edit* theres another thread started thats sounds similar to my situation.

edit* theres another, they all seem to be with the ipod video
i think it is necissary to warn people about this or somehow stop the build from being accessed

Well, these forums exist as a warning to people if they bother to read them. However you're in a very small minority of people that are having issues. We don't hear at all from the vast majority of people who install Rockbox because mostly it just works.

[reku68]

but three people with the same type of ipod and the same type of problem  in a matter of days???

this doesn't give you any incentive?

[Llorean]

Considering that Rockbox is unreleased, in-development software, people downloading the 'Current Build' should be expecting, and in fact, looking forward to bugs so that they may help us isolate and identify the causes and further contribute to the improvement of Rockbox.

Would the warning be phrased something like "Attention users: Rockbox is currently more unstable than expected on a very small number of iPods, so we need you all to download these builds and perform extensive testing!"

[reku68]

w/e

i'm sorry if i sound stupid but now my ipod is gone. my dad is never going to buy me a new one especially when he learns how i managed to destroy it. i'm sure your programs great and and i was one of the .001% bracket that gets their ipod destroyed, but oh well it works for most people. i am thankful for those of you who actually tried to help instead of just mocking me or saying w/e i don't care. it says it's dangerous and you did it anyway so your just SOL. maybe you should try to find out how this happened or do something to prevent it. its gone, and its all my fault.

[GodEater]

i'm sorry if i sound stupid but now my ipod is gone. my dad is never going to buy me a new one especially when he learns how i managed to destroy it. i'm sure your programs great and and i was one of the .001% bracket that gets their ipod destroyed, but oh well it works for most people. i am thankful for those of you who actually tried to help instead of just mocking me or saying w/e i don't care. it says it's dangerous and you did it anyway so your just SOL. maybe you should try to find out how this happened or do something to prevent it. its gone, and its all my fault.

Look - we're not mocking you, and I can't see anyone that's said they don't care. I can virtually guarantee that your ipod is NOT dead, but you DO need to try the things we've said, and not just keep saying that they don't work and that your ipod won't work anymore.

[reku68]

what do you want me to do. its been on the charger for three days. its black. no manual restarts work. disk mode didn't work like it ALWAYS does. i've tried every usb socket on my comp and it gets nothing. i used to be able to hear something in my ipod sort of humming but its gone now. what do you want from me. when i get to saying the truth that its really dead you say that that was a risk. and when i say i accept that fact and blame myself you say that its still alive and i'm just not doing it right, or not following what your saying, or not trying all the options.