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iRiver Europe refusing full warranty service, citing damage caused by Rockbox

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Febs:
Llorean, while I agree with everything that you say, I think that it is a discredit to iriver that it blames a hardware failure on a software modification.

SilleeString:
Basically I'm saying what Febs is saying.  Llorean, you're completely in the right and I've already known that, but to credit hardware failure to a software modification is to me, a cop-out.  If I pried open the ipod itself and tried to put in a bigger HD and ended up bricking it, then obviously your warranty wouldn't be honored, but iriver in this instance is making a weak argument.

Llorean:
It's definitely a cop-out. I'm not happy with iRiver at all in this case.

But in my mind all they had to say in this situation was "Your firmware has been modified and the player is no longer under warranty" and not even blame it, and they'd be in the right. I'm really irritated that they blamed the firmware (and don't really understand why, considering they had no need to actually place the BLAME on it, just state that the change had occurred.)

Mikerman:
I'm actually bothered by (1) the conclusion that the software/firmware "did it" (I just don't know enough to know if that could be the case), and (2) the conclusion that it was Rockbox--if that is not, in fact, the case, that is a form of defamation as to Rockbox.  In the commercial world, a company would not lightly tolerate that.

As to the modding of the firmware, that's always been a safety valve of sorts with Rockbox--it can be eliminated from the players, with not a trace left.

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