Creative ZEN

[pamaury]

Can you come on our IRC channel (https://www.rockbox.org/irc/) ? That would make things simpler to debug.

[humei8]

The reason why one runs into 'error' when using sendfirm.exe to send .nr file on Windows 10 is one of driver issue. The MTP driver on windows 10 is disabled by default somehow. Therefore zen x fi is not recognised by Windows 10 in the first place, not to mention sendfirm.exe.

The solution is:
(1) Go to C:\Windows\INF
(2) Type "wpdmtp.inf" in search bar provided to the right of the address bar in Windows 10.
(3) Once you found it, just right click on it and select install. It will take a very few seconds.
(4) Connect your device to the pc.

Done.
Once I finished such procedures, the windows immediately popped one message saying 'installing driver for x fi'. This was found out using google.

[chrisjj]

Therefore zen x fi is not recognised by Windows 10 in the first place, not to mention sendfirm.exe.

The solution is:

Thanks for the report.

Do this problem and solution apply to ZEN, as well as to ZEN X-Fi?

[pamaury]

Hi humei8,
thanks for this useful information. I wonder why Microsoft disabled it by default. Or maybe they introduced a new API that is active by default.

[RufusLoacker]

I did what humei8 suggested, but didn't work, so I manually downloaded and installed the MPT package from microsoft (https://www.microsoft.com/en-us/download/details.aspx?id=19153). Again went to Device manager, right clicked on the CREATIVEZEN icon (it had a yellow warning triangle) and clicked "Update driver software". Clicked "Browse my computer for driver software", then clicked "Let me pick from a list of device drivers on my computer".

There I had two choices between "MTP Device" and another one similar, but in my language (Italian). The first didn't work, so I did the whole process again but selected the other option and it worked flawlessly!

I wrote everything I did because I don't know exactly what made it work lol. Hope this helps.

[humei8]

I have installed Windows 10 creator update 1703 using the windows 10 update agent. It seems that Microsoft has sorted out the MTP issue because my nexus 6 phone was eventually recognised. Before that even Nexus 6 did not show up as mass storage device when choosing connecting using MTP mode.

[charonme]

I got an error while trying to upload the bootloader from linux:
$ ./sendfirm64 firmware_zen_lcd.nk
libmtp version: 1.1.3

Device 0 (VID=041e and PID=4157) is a Creative ZEN.
error returned by libusb_claim_interface() = -6LIBMTP PANIC: Unable to initialize device
No devices.

even though I could see the drive mounted and accessible.
I then tried it from windows and it worked.
However when the ZEN is turned off or on there is a very loud pop in the headphones that wasn't there with the original firmware. Is there anything in settings that could help?

Also I noticed the blue switch led only lights up briefly during startup, but then it goes dark even when the device is on.
Also the datetime setting doesn't survive restart (other settings do)

[elezzar]

I seem to not be able to flash any nk file. When sending firmware_zen_lcd.nk there is Error occured during sending!, and when trying to install older firmware_zen.nk, there is Error while opening firmware_zen.nk! + Error occured during sending!

I'm doing it on Win8.1, but I have done it before on the same machine, so not sure what's wrong?

Maybe you forgot to erase the previous firmware ? As explained in https://www.rockbox.org/wiki/CreativeZEN, you need to power off the device, press the play button and power on (keep holding). You get the recovery menu, select "Reload firmware", then send the file.

I'm having the same problem, and even the Creative firmware loader doesn't recognize the device as connected. TRied multiple combinations of erasing firmware/plugging it in, different usb ports...
I'm on Windows 10

 I fear I may have bricked it lol

Im having much the same issue i believe mine is stuck in some sort of error state and there is no screen and not recognized by USB i can't reset format or send the firmware, this happened right when i tried to run doom on it screen went black and i waited for awhile then i tried to reset and now its not responding to anything "bricked" if anyone has any suggestions i would very much appreciate it (thank you)

[Bilgus]

you will likely have to wait till it runs down or disconnect the battery