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| | |-+  Installed RB using Rockbox Utility NOW player frozen with picture of USB plug?
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Author Topic: Installed RB using Rockbox Utility NOW player frozen with picture of USB plug?  (Read 2336 times)

Offline dma44

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Installed RB using Rockbox Utility NOW player frozen with picture of USB plug?
« on: January 26, 2015, 12:57:58 PM »
Hello,
Can someone please help.
I just installed Rockbox using Rockbox Utility on a Sansa Clip+ which had v01.02.18A on it.
I got the "Bootloader installation requires ...original Sandisk firmware" popup error.
I searched and found the 
Sansa Clip+ Firmware Update 01.02.18  firmware and downloaded it to my computer.
I re-ran the RB Utility and pointed to the bin file and it looked like the installation finished OK.
But when I unplugged, the device is now frozen with a picture of a USB plug on the screen.
Can you please offer advice how to proceed.
Thank you.
dma44
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Offline saratoga

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Re: Installed RB using Rockbox Utility NOW player frozen with picture of USB plug?
« Reply #1 on: January 26, 2015, 01:13:54 PM »
Hold power until your device reboots.
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Offline dma44

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Re: Installed RB using Rockbox Utility NOW player frozen with picture of USB plug?
« Reply #2 on: January 26, 2015, 01:41:46 PM »
I held the power button but it would not shut down.  It's totally frozen.
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Offline saratoga

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Re: Installed RB using Rockbox Utility NOW player frozen with picture of USB plug?
« Reply #3 on: January 26, 2015, 01:42:55 PM »
It'll shutdown, just hold it longer.
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Offline dma44

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Re: Installed RB using Rockbox Utility NOW player frozen with picture of USB plug?
« Reply #4 on: January 26, 2015, 02:01:38 PM »
No, it would not shut down, no matter how long I held it.
I opened the case to see if I could disconnect the battery, but one of the wires broke off.  The blue wire is connected to the leftmost of 3 posts.  The red wire broke off.  Not sure which of the 2 other posts it broke off from.   
But breaking the wire of course shut it down.  I am able to plug it into the USB of my computer and it starts to boot into rockbox but then goes to the image of a usb plug again.  My computer never got as far as installling the correct driver for the rockbox, so the computer won't recognize the device.  At this point, I would like to be able to get back to Rockbox Utility to remove rockbox, but the computer won't recongize the device, so I'm stumped.  Anyone have any ideas?  The device does power up from USB.  Is there some way to manually install drivers for the Sansa clip+ for my computer so that the device might be recognized?
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Offline dma44

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Re: Installed RB using Rockbox Utility NOW player frozen with picture of USB plug?
« Reply #5 on: January 26, 2015, 02:55:17 PM »
I was able to find in the manual how to boot into SANSA firmware instead of Rockbox, (by depressing and holding the LEFT button as I plug into USB).  This works to boot into SANSA firmware.

I then was able to run ROCKBOX UTILITY and chose to REMOVE ROCKBOX COMPLETELY.    It did this, but when I try to reboot, it still tries to boot into Rockbox and then goes to the image of the USB plug.  It appear to still have the Rockbox bootloader.  I tried to disconnect and reboot into SANSA firmware, run rockbox utility and tries remove bootloader but it says it can't do it.  Try reinstalling the firmware.

I was able to find a photo showing where to re-solder the broken wire from the battery.  Here's the link:
http://www.anythingbutipod.com/archives/images/sansa-clip-plus/sandisk-sansa-clip-plus-disassembly-09.jpg

How do I remove the Rockbox bootloader manually?     

I need to get the battery wire resoldered.

Then I can download the latest SANSA firmware file from :  http://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Sansa-Clip-Firmware-Update-01-02-18/td-p/280756     which produces the   clappa.bin file which they say to drag to the root of the sansa, and then reboot and it will re-install the Sansa firmware.   Does this make sense?
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Offline cereal_killer

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Re: Installed RB using Rockbox Utility NOW player frozen with picture of USB plug?
« Reply #6 on: January 26, 2015, 05:01:56 PM »
I recommend to reinstall the Sansa firmware. Then the rockbox bootloader is removed. Run chkdsk to check for file system errors and reinstall Rockbox. Have you backed up your files?

Greetings,

c_k
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