Installation / Removal > Rockbox Utility

Rockbox utility can not detect my Sansa clip v1

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bluebrother:
First of all you provide the information you have been asked for. I'm not willing to provide any support unless you do so.

financialwar:
tracelog uploaded

saratoga:

--- Quote from: bluebrother on May 18, 2014, 08:29:26 AM ---First of all you provide the information you have been asked for. I'm not willing to provide any support unless you do so.

--- End quote ---

I experimented a little and I think I can reproduce his problem:

1)  New install of rbutil 1.4
2)  Connect Sansa in MTP mode
3)  Make sure no MSC devices are attached
4)  Hit autodetect

The utility crashes for me with an unhandled exception, at least on Windows 7 with:

Unhandled exception at 0x00b45a82 in RockboxUtility.exe: 0xC0000005: Access violation writing location 0x00000000.

If I have the player disconnected or in MSC mode, it works fine.  Perhaps the autodetect code detects the MTP device by mistake?  I tried debugging it, but without the symbols I can't really do much except look at x86 assembly :)

financialwar:
so is there any way for me to change MTP mode into another mode?

I'm going to upgrade to a clip+ , will that encounter the same problem?

saratoga:
Yes and yes.  Its under settings in the Sandisk firmware. See our installation directions in the manual if you can't find it.

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