Installation / Removal > Rockbox Utility

Ipod 5.5gen Installation Problem ("iPod could not be opened", Windows)

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Eleven13:
Hi everyone,

I just got a refurbished iPod video 5.5gen that I planned on rock boxing from the start. I ran the utility tool, used auto detect (though it gave me some error saying it couldn't find the mount point but it still found the correct iPod and the mount point was fine) and then tried to install, which is when the problem started.

Right when the installer progress menu came up, it said "Could not open iPod" with a red error sign next to it. I tried restarting it and manually entering disk mode on the iPod and the same thing happened. I tried installing iTunes to see if there were any settings I needed to change there, but it said the iPod was windows formatted and "enable disk use" was checked.

I feel like the problem stems from the constant "do not disconnect" screen that flashes on the iPod as if it is in use every time I connect it to the PC, but the only way I can get that screen to go away is if I eject it in which case the installer then throws an incorrect mount point error.

Any suggestions as to what to do? I'm at a loss!

Thank you

saratoga:
was the message  “Could not open Ipod: permission denied”? If so you may not be running the installer with administrative permissions.

Eleven13:
Thanks for the reply, here is a screenshot of the error message itself:

http://i.imgur.com/fHGks2h.jpg

saratoga:
After you get that message, could you go to the Help menu, Troubleshooting > System Trace and then copy the log to pastebin.com?

Eleven13:
Sure, here it is: http://pastebin.com/mbRGCgaX

I have never used pastebin before so just let me know if you have problems seeing it!

Thanks again

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