Installation / Removal > Rockbox Utility

Installation Problem on the Sansa Zip Clip

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popop:
Hi, apologies about the lengthy first post, I wanted to be detailed. I didn’t see a similar issue mentioned in the FAQ hope I haven’t missed anything.

I have attempted to install Rockbox on a new Sansa Zip Clip. When installing I checked the bootloader, rockbox, fonts and game options. The firmware on the Zip Clip was originally 01.01.21 but as this doesn’t appear to be compatible I just downloaded and selected the .20 firmware when prompted. The installation appeared to complete without error with the final line reading “Package installation finished successfully” and there were no error messages in the installation log. (I don’t know if this is significant but the Utility’s own eject function hasn’t once worked but I’ve been safely removing it using windows.)  When I unplugged the player an updating files (not an updating firmware) message appeared. As I hadn’t read the instructions properly I turned the player off manually after the window disappeared. Now rockbox doesn’t load when I turn on the player.

As a fix, I installed the older .20 firmware on my player and reattempted the installation. Again the dialogue box says completed successfully but nothing happens when I detach the player.

bluebrother:
This sounds like the mountpoint selection ("Select your device in the filesystem") is wrong. Double-check that and try again. If you still have problems post the output of the Help / Troubleshooting / System Trace dialog after installing.

popop:
Thanks for the reply, that was exactly the problem. I had selected the correct drive but then clicked "autodetect" afterwards which caused the drive selection to revert to C: which was clumsy of me not to notice. Cheers for your help! Looks like it's working now.

tman:

--- Quote from: popop on October 15, 2013, 07:16:25 PM ---Thanks for the reply, that was exactly the problem. I had selected the correct drive but then clicked "autodetect" afterwards which caused the drive selection to revert to C: which was clumsy of me not to notice. Cheers for your help! Looks like it's working now.

--- End quote ---

It would be very helpful if the manual were updated to make this a lot more clear. I had this same problem and it was driving me nuts until I finally found a post on another forum about it. It is very easy to overlook the drive letter if you are trying to install for the first time and are unfamiliar with the process.

While I'm thinking of it, another one is when making a playlist from the now playing screen, it would be very helpful if the manual specifically instructed that you need to add a playlist name to the end of the string that comes up after pressing "add to new playlist". That was another one that drove me crazy for a while. It is not very intuitive (to a luddite like me anyway) that you have to add something to the string that pops up.

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