Support and General Use > Hardware

Sansa Clip Zip keeps crashing when plugged into PC

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Carson Dyle:

--- Quote from: saratoga on October 12, 2013, 04:04:22 PM ---Theres some bug in the USB driver on the Zip.  I don't think anyone has figured out what it is.

--- End quote ---

Until this is resolved, is there any chance of reverting back to the old behavior of (IIRC) always booting into the OF when USB is connected? I recall that it wasn't much of a big deal to do that, before USB functionality was prematurely deemed stable.

Carson Dyle:
I saw a recommendation elsewhere in these forums to just disconnect the Clip from USB and let it sit for a couple of days. That seems to have broken it out of being dead.

But I ask again... If USB connectivity is jacked, please just remove it. Beats the hell out of dealing with constant crashes and dead devices and it also beats having to remember to boot into the original Sandisk firmware.

richq:
I have a clip zip. I copy files on to it every day via USB. Or at least connect it to a PC to charge. I see crashes regularly, but probably less than once a week. Both the "undefined" white screen and the hang-on-usb screen problem, though this latter one is rarer.

Every time I can turn the device off just by holding down the power button for ~60 seconds. Really it does take a while - just when you think it won't do anything, the device turns off. This makes the hangs less annoying. Certainly things would be worse if there were no USB support at all!

FWIW I haven't booted the original firmware since installing rockbox over a year ago. I don't know why you think you need to do that.

nick_p:

--- Quote from: richq on October 17, 2013, 07:48:41 AM ---I see crashes regularly, but probably less than once a week.
--- End quote ---

--- Quote from: richq on October 17, 2013, 07:48:41 AM ---FWIW I haven't booted the original firmware since installing rockbox over a year ago. I don't know why you think you need to do that.
--- End quote ---

I think you answered your own question.

Carson Dyle:
Well, I figured out a way to eliminate 1/2 of the crashes: Power the Zip off before disconnecting the USB cable.

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