Support and General Use > Hardware

Problem with Clip+ and USB Connection

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johnny7:
Hello,

I'm using the Clip+ with Rockbox 3.13 and Windows 8. I have problems with connecting the player to my PC via USB. There appear several cases:
The player is recognised as Rockbox Media Player, but the explorer doesn't show the drives for player and microSD-card.
The player is recognised correctly.
The player is not recognised and shows the following on the screen: Undefined instruction pc: 0000003C sp: 3000008 btend (count of 0 might not be correct)

Even if it's working allright, it might be that after I remove the device safely, the player freezes with the "USB-connected-display" and can only be restarted after pressing the power-button for like 10 seconds. Otherwise it shows the undefined instruction lines.

I just reinstalled the bootloader and RB again via the Utility, but the problem remains, regardless of whether the player is off or on when I connect it.

Any help is appreciated, thank you!

saratoga:
If its not working on your system, you'll need to use the sandisk firmware for USB.

mesb:
Hi.
Using 3.13 on clip+.
Sometimes i see errors when:
Player is turned off sd card inside, connect it to PC with win or linux, player turnes on and goes to main menu.
It won't recognize as disk drive.
On linux there:
[ 1974.884334] hub 4-2:1.0: hub_port_status failed (err = -71)
[ 1974.888585] hub 4-2:1.0: hub_port_status failed (err = -71)

But if we turn it on before connection to pc then all goes normal.

Is it normal behaviour?

saratoga:
I'm curious if today's USB fix makes any difference.

gevaerts:

--- Quote from: saratoga on January 06, 2014, 01:02:39 AM ---I'm curious if today's USB fix makes any difference.

--- End quote ---

It won't. That one only fixes a bug that while it was present all along only started making any difference about two weeks ago (the function that wasn't called at the right time did nothing at all before that).

However there have been lots of changes since 3.13, so testing a current development build is probably useful anyway.

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