Installation / Removal > Rockbox Utility

Utility crashes when configuring

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greene8097:
Well, I tried just that, on my son's laptop, and we seemed to be making progress. The program did NOT crash, but suddenly, I got a message indicating that I needed to download the original firmware.  This amazes me, because I have been using this MP3 player, and I don't understand why it would have any firmware other than the original! Unfortunately, I don't know what to do next, so again, I am stumped. Wow, I thought this would be really easy.

Doug

saratoga:

--- Quote from: greene8097 on September 13, 2012, 06:42:32 PM ---suddenly, I got a message indicating that I needed to download the original firmware.  This amazes me, because I have been using this MP3 player, and I don't understand why it would have any firmware other than the original! Unfortunately, I don't know what to do next, so again, I am stumped.
--- End quote ---

I'm guessing you can't actually read the entire message with your screen reader, since it provides a link to the file you need and explains that its needed for patching.   If you can't get it to work with your software, here is a direct link to the file:

http://mp3support.sandisk.com/firmware/clipplus/clipplus01.02.16.zip

AlexP:
We have to patch the original firmware to install Rockbox.  We can't do this in-situ, so it needs a copy of the original firmware.  We can't distribute that as it isn't ours, it is Sandisk's, so you need to download a copy of it for us to patch.  You then "update" using the original firmware.  As saratoga says, it seems unfortunately your screen reader doesn't read the entire message.

greene8097:
Thanks for all your attempts to help, but I give up. Four times on two different computers, the TRockbox Utility tells me that everything installed correctly, in the Log. Yet, when I reboot the mp3, nothing has change,d, and I can find no evidence of any Rockbox files on the mp3 player. Evidently this is a mor complicated installation than I can  handle. NO hard feelings, but I can't stand the aggravation anymore.
Doug

bluebrother:
This sounds like you installed Rockbox on the wrong device. Since installation is mostly copying a couple of files (bootloader installation depends on the player and might involve more stuff to do, but in your case it ends up copying a file and requiring you to perform a firmware upgrade of the player which does the important remaining work) this is a rather common error.

In case you want to try it again I suggest checking the drive letter selected in the "Select your player in the filesystem" dropdown list and, in case installation still isn't working as expected, save the system trace by navigation to the menu entry Help / Troubleshoot / System Trace and attach its output to your question. Unfortunately there are things a human can determine rather quickly by looking at the trace but a program has problems doing so.

Of course it's up to you if you finally gave up now and don't want to try again.

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