Installation / Removal > Rockbox Utility

Utility crashes when configuring

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greene8097:
I am a blind man, trying to put rockbox on my sansa clip plys players. I downloaded the Utility, unzipped ti, and opened it. As expected, the configuration dialog opened, but when I tried to click Autodetect, the Utility immediately crashed. I tried making other selections, just to see what happened, but the Utility crashes each time. I get a Windows error message as follows:
roblem signature:
  Problem Event Name:   APPCRASH
  Application Name:   RockboxUtility.exe
  Application Version:   1.3.0.0
  Application Timestamp:   5043a7ae
  Fault Module Name:   ntdll.dll
  Fault Module Version:   6.1.7601.17725
  Fault Module Timestamp:   4ec49b8f
  Exception Code:   c0000005
  Exception Offset:   0002dfe4
  OS Version:   6.1.7601.2.1.0.768.3
  Locale ID:   1033
  Additional Information 1:   4929
  Additional Information 2:   4929917595d99545b232509d2a233522
  Additional Information 3:   b6bd
  Additional Information 4:   b6bdf7205de218c43bce6ccdb3e2f6ba

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Please, as I said, I am BLIND, so it is not so easy for me to navigate around forums. If this has already been addressed, I apologize. If you can, be as specific as you can in your reply.

Thanks,
Doug Greene

bluebrother:
This is not a known issue. I don't see a reason why it should crash on autodetection, but obviously something is wrong here. I'll try to give it a look the next couple of days -- autodetection is known to need some work. Unfortunately I cannot reproduce your setup since I don't own a Clip+.

Can you use Rockbox Utility if you don't use the autodetection feature? You need to select the drive letter of your player and the player type from the two lists above.

Also, what version of Windows are you using? Windows 7? Are you using a 64bit version of Windows?

megal0maniac:
Cannot reproduce on Windows 7 x64 with Rockbox Utility 1.3.0.
Tried both MSC and MTP USB modes, autodetection works fine.
V01.02.16P firmware with 8gb uSD card inserted.
All tests done in original firmware.

greene8097:
Well, first, I tried using a manual selection, but when I selected, Find your player, or whatever the language is, once again, it immediately shuts down with the Windows error message.  Here is a question: in order to maximize both what vision I have left, as well as the text reader I use, I have a more unusual screen configuration. I have white text on a black background, and I use Windows High Contrast Black as my default appearance. Could this have an effect on the Utility? I have Windows 7, 64-bit. I tried Utility both with my sansa already conected, and with it not yet connected, as a test, but the Utility crashes either way. I wan to explain, it doesn't work for a period of time, and then crash; it IMMEDIATELY stops working, and I get the windows error message I already copied here.

Patiently waiting,
Doug

bluebrother:
Unfortunately I'm pretty much out of ideas here -- it should work at least if you don't use autodetection and select your player manually. I also don't see a reason how different visual settings could cause this.

Can you try on a different PC?

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