Installation / Removal > Rockbox Utility

Utility stops working installing on fuze+

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jim118:
When I run the utility y-y1.2.14 to install the bootloader Iafter I provide the OF the installation starts but when the "patch file step starts, I get a messge block that rockboxutility.exe has stopped working and that windows will search for a solution. This has occurred on different computers. The original firmware that I provided is 02.38.06 which was downloaded from sansa The actual player indicates the firmware is 02.38.06A I cannot find this version on the sansa site to download. Could this be the problem.
Post Merge: June 16, 2012, 11:46:04 AMI am researching the firmware issue with sansa support. Im fairly new at this and do not fully understand some of what you ask such as which binary are you using. Thanks for just beatring with me.

bluebrother:

--- Quote from: jim118 on June 16, 2012, 10:54:24 AM ---I am researching the firmware issue with sansa support. Im fairly new at this and do not fully understand some of what you ask such as which binary are you using. Thanks for just beatring with me.

--- End quote ---

Sandisk support won't be able to help you here. I'm talking about the binary of Rockbox Utility -- i.e. the file RockboxUtility.exe. Since you still seem to have the "stopped working" dialog from Windows issue you're not using the correct development version but an old one.

Start Rockbox Utility, then go to Help / About. The second line should say "Version 1.2.14 (c02bdc3), built Jun 13 2012 23:26:51". If it says something else you're not using the latest development version of Rockbox Utility.

jim118:
Success!

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