Rockbox General > Rockbox General Discussion

USB still not working on sansa clip+ after installing 3.11

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no way:
Hi,

I've just updated my clip+ to version 3.11 but still cant access it via USB without going into the original firmware. I'm very new to Rockbox so I imagine I'm probably doing something wrong but after searching the net couldn't seem to find any advice besides "update to 3.11".

Before the update I would get a message telling me that the drivers had failed to install when I plugged it in. Now it tells me the drivers have been installed successfully (so something is better) but I still can't access it.

Is it a case of changing some setting I've missed? Or is there something else I need to be doing? ??? (I'm on a Windows 7 64-bit PC and used the Rockbox Utility by the way.)

Thanks for any help and thanks to the Rockbox developers for a great program! :D

saratoga:
It should just work.  If it doesn't there may be some bug or incompatibility when used with your PC.  Do you have another computer you can try?

no way:
Thanks for the quick response :). I'm going to my parents' tomorrow so I will try it on their Vista machine. If it still doesn't work should I try to apply the update again or would that potentially cause problems?

UPDATE: After trying it on the Vista PC I got the message that the drivers had not been successfully installed. Anyone have any ideas on how to get it working?

mazzury:
I encountered a similiar problem after updating yesterday, using Win7 Home Premium.
The initialization failed, just like it did on your Vista machine.

So I chose a different USB plug and I booted up the Clip+ with Rockbox before plugging in the USB cable and it got recognised and installed without a flaw.

no way:
Nice to know someone else had trouble but I'm glad it's working for you now ;)

After faffing about for a while (removing the device, reinstalling the bootloader) I've managed to get it to show up in My Computer but when I try to access it now Explorer just stops responding >:( I am having the same problem with a memory stick though so it's probably some problem with my computer. As this isn't the right place for problems with Windows I guess that's the end of the thread (unless anyone cares to offer any quick advice on this problem!)

Thanks

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