*PANIC* Disk: NULL

[Fairhope]

I've searched around your site to see if this question has been answered before and have found references to this error, but no detailed information on how to correct it.

The problem I'm having is that I no longer can access the Jukebox from my computer to delete the Rockbox firmware, install the recent build, or reinstall the Archos firmware.

Can anyone point me in the direction of how to access the Jukebox drive after receiving this error?

Thanks,  Ty

[LinusN]

Plug in the USB cable before you turn it on.

Also, try the latest daily build.

[Fairhope]

I've tried plugging in the USB before turning it on and still get the same error message.

The disk starts up, the LCD reads Jukebox VER: 5.06, and then the red LED lights up and I get *PANIC* disk: NULL.  This same thing occurs when the USB is not plugged in prior to start as well.

If I plug the USB into the Jukebox and my computer, the LED screen says USB ..Active... and the computer shows USB Storage Adapter V2, but it does not show the harddrive.

Any help you can give me would be greatly appreciated.

Thanks

[LinusN]

Of course you are supposed to connect the USB cable in both ends!

I suspect you have a hardware problem. Maybe the hard drive is broken, but it is more likely the batteries or the battery connections. Is there any difference if you have the charger connected as well?

[Fairhope]

No difference.  It's hard to believe it could be the harddrive.

It was working like always last night.  I decided to try the Rockbox firmware mainly because it said it could make the battery power last longer.  It was immediately after I replaced the original archos.mod file with the Rockbox archos.mod file that this began happening.

I let the Jukebox charge overnight to see if I could get it to work this morning, but no luck. 

[LinusN]

It looks like there is no partition table on the disk. I think you might need to repartition the hard drive. Run FDISk and see if you can see the drive in there.

[Fairhope]

I apologize, but you're dealing with an extreme newbie.  I'm not sure I know what FDISK is.

I opened Command Prompt and tried typing in FDISK and received the error "'FDISK' is not recognized as an internal or external command, operable program or batch file."

I then went to "Run" from the Windows Start button and typed in FDISK and was greeted with "Windows cannot find FDISK.  Make sure you typed the name correctly and then try again.  To search for a file, first click the file button and then click search."

Can you tell me how to check for my Jukebox drive using FDISK?

By the way, I purchased new batteries last night and let it charge overnight.  This morning it was doing the same thing.

Thanks.

[LinusN]

I guess you are running Windows XP?

Then I have no idea what to do. I'm not a Windows guru.

My idea was to examine the partition table on the disk, and/or maybe recreate it. However, you will lose all files on it if you do...

[Fairhope]

Yes, I'm running Windows XP.  I don't mind losing all the files on my disk as I've got them all backed up.

But, like I said, I don't even know what the drive letter would be for the Jukebox since my computer doesn't show the harddrive.

Thanks again for the help you've given me.  Maybe someone on Windows will reply with some sort of solution.

[sbaker002]

If your on Windows XP right click on My Computer and press Manage.
When the computer management box comes up, click on the disc management . If your jukebox is not dead, it should come up in there as an unalocated drive. Identify it, right click on it and press new partition.  Choose primary partition, asign it a drive letter, and it is important that you choose FAT32 as the file system otherwise it will no longer work in your jukebox. The computer should start to format your disc. Once it has completed formatting try it in your jukebox.