Installation / Removal > Sandisk - Installation/Removal

RESOLVED: Unable to remove Rockbox from Clip+; stuck in "bootloader" mode!

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funman:
If USB mode is set to MSC there's not much else we can tell you.

Since it's a problem with the Original Firmware, I'd advise to ask support from Sandisk.

But you said USB bootloader mode of rockbox didn't work so I'd think something is broken: your Clip+, your cable, or your laptop USB port.

Ambex:
Thank you all for the help.  It turns out that the cable that I had been using stopped working during this whole process, which tricked me into not trying another.  I admit that, after following gevaerts' instructions, this should have been one of the first things to try. 

I am now back up and running.  Thanks again for all of the great support!

DCars:

--- Quote from: gevaerts on January 13, 2012, 04:35:57 AM ---You should be able to reset the device by holding power for a while, and then boot the original firmware by holding left during boot.
--- End quote ---

I have a similar problem with my Clip V2. I've tried to uninstall the bootloader and Rockbox from the player with the Rockbox utility but neither works. Now my Clip does not work and the Sandisk utility does not recognise it.

I can power off / reset by holding the power switch for 15 seconds, but what does "holding left during boot" mean, please?

bluebrother:

--- Quote from: DCars on April 28, 2012, 10:11:15 AM ---I can power off / reset by holding the power switch for 15 seconds, but what does "holding left during boot" mean, please?

--- End quote ---

There's a button labelled "left" in our manual, and it shows some kind of "left" thing on the physical device.

DCars:
Got it! All problems solved now. Thank you very much.

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