Clip+ problem need help

[crionnacht]

Im having huge issues with my clip+
when i turn it on with usb connection it says file not found and turns off.
when i connect a usb to it it loads up sansa then the icon of the computer and clip appears,says writing briefly,then connected.however my computer doesn't recognise this connection,and there is no other external drive in view.
also i tried it under mtp and msc and seems not to make a difference.
pleas ehelp!!!!!!

[saratoga]

Try using a different computer. 

[crionnacht]

Try using a different computer. 

is there a way to reformat it to original settings?

[saratoga]

Try using a different computer. 

is there a way to reformat it to original settings?

Once you figure out why the sandisk software isnt' connecting, you can copy a new firmware file over.

[crionnacht]

how can you do it?when i try boot it up it says file not found but still had the rockbox logo,then turns off

[saratoga]

how can you do it?when i try boot it up it says file not found but still had the rockbox logo,then turns off

You can boot the Sandisk software by plugging in the USB cable while the player is off, or holding a button during start up (I think one of the arrow keys, but check the manual).

[crionnacht]

what then?computer still doesnt recognises it and it goes back to the connected screen but nothing happens!

[Chronon]

Bad cable maybe?