Installation / Removal > Rockbox Utility
[clip+] RockBox utility crashes @ Windows 7 x64
margon:
Hello everyone
I just bought Sansa Clip+
Got it just minute ago and now I want to install Rockbox. I have firmware V01.02.15F.
I connect player to PC in MSC Mode - Player is mapped at drive G: and microSD slot at drive H:
When I try to autodetect player in Rockbox Utility, it simple crashes as on picture related (Program Rockbox Utility stopped working)
Will it be OK if I select options as on this screenshot:
Or is it more serious problem connected with 64 bit OS? It's my first day with Clip+ so I don't want to brick it.
edited: Firmware 01.02.15 ofc, sorry for mistake
bluebrother:
That's interesting. Can you please post the output of the Help / Troubleshooting / System Trace dialog before and after the crash? It might be an issue related to 64bit.
Selecting the correct device manually is safe usually. Rockbox Utility tries to not mess up things even if you select the wrong drive, but then the installation obviously won't work so we generally recommend using autodetection.
margon:
I'm not sure what caused the problem but seems like it's fixed now. As autodetection didn't work, I set everything manually (device Sansa Clip+ and drive letter to G), then successfully installed Rockbox into it (it's running pretty good).
Now (after Rockbox installation) I wanted to do autodetection again (as you asked me) and it works fine every time I try to run it
however, here is the output from System Trace:
before detection http://pastebin.com/BRknwJrP
after detection http://pastebin.com/MwvXUPNp
Also, I want to notice that I have UAC disabled and I'm running at administrator privilliges
bluebrother:
I'm not surprised by this, and it isn't fixed at all. Rockbox Utility uses various methods to figure the connected player. One of the first (the first? Can't check right now) is by looking for an existing installation. If that is found there is no need to try anything else, so any other detection method that might cause the crash isn't executed anymore. If you want to reproduce it uninstall Rockbox first or delete the file rockbox-info.txt
margon:
It's a little bit weird. As you said, I changed name of rockbox directory and then autodetected player. Now, every time I try, it works (I mean it doesn't crash rbutility)
Every time I try to detect player, I've got message that "No mount point was found and I have to select it manually". Here's system trace: http://pastebin.com/Fjh9pLnQ
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