Rockbox General > Rockbox General Discussion
Website admin wanted for Lyre project -- Free/Open hardware DAP for use with RB
Llorean:
The "hardware" section is for support of Rockbox's drivers / code for hardware. Not support for the hardware itself.
These forums are for support of the Rockbox project, that is the software and code stored in our SVN servers and the results of that code when compiled.
Direct support of the hardware itself doesn't really belong here. As a minimum, you're going to need to provide your own support channels for shipping issues, issues with the physical hardware itself, and similar, I think.
casainho:
--- Quote from: Llorean on May 16, 2009, 01:38:38 PM ---The "hardware" section is for support of Rockbox's drivers / code for hardware. Not support for the hardware itself.
These forums are for support of the Rockbox project, that is the software and code stored in our SVN servers and the results of that code when compiled.
Direct support of the hardware itself doesn't really belong here. As a minimum, you're going to need to provide your own support channels for shipping issues, issues with the physical hardware itself, and similar, I think.
--- End quote ---
Thank you Llorean, it's clear now.
cool_walking_:
--- Quote from: Llorean on May 16, 2009, 01:38:38 PM ---The "hardware" section is for support of Rockbox's drivers / code for hardware. Not support for the hardware itself.
--- End quote ---
Okay, how about "Repairing and Upgrading Rockbox Capable Players" ?
--- Quote ---your own support channels for shipping issues, issues with the physical hardware itself, and similar, I think.
--- End quote ---
I think these things are normally done one-on-one via email.
Llorean:
The "Repairing and Upgrading" section is there because installing Rockbox often voids a warranty and it gives users a place to discuss how to get their players working again.
I didn't say they shouldn't be done by email. I simply said they should provide their own support channels of some sort for it, email would qualify as one.
What I don't think is right is the idea that someone should attempt to offload support for hardware they sell onto our volunteer forums entirely.
Rockbox doesn't provide the hardware, and the Rockbox forums should not be an official support location for the hardware
As well, if it's a fork support doesn't belong here. All that belongs here is support for builds provided by us. That means users of the Lyre should upgrade to the current build or the most recent release on our website before seeking support from us.
cool_walking_:
--- Quote from: Llorean on May 16, 2009, 11:20:32 PM ---The "Repairing and Upgrading" section is there because installing Rockbox often voids a warranty and it gives users a place to discuss how to get their players working again.
--- End quote ---
I don't see why the reason you need to repair the player should matter. Which is more valid: "I ran over my player with my car", or "I spilled pickle juice on my player"?
--- Quote ---I didn't say they shouldn't be done by email. I simply said they should provide their own support channels of some sort for it, email would qualify as one.
--- End quote ---
I didn't think you meant they shouldn't be done by email, but rather that you didn't consider it.
--- Quote ---What I don't think is right is the idea that someone should attempt to offload support for hardware they sell onto our volunteer forums entirely.
--- End quote ---
I see it more as keeping everything in one place instead of fragmenting the community.
--- Quote ---Rockbox doesn't provide the hardware, and the Rockbox forums should not be an official support location for the hardware
--- End quote ---
hmm okay.
--- Quote ---As well, if it's a fork support doesn't belong here.
--- End quote ---
Yes, I know. I said that in my first post in this thread, but I still don't know for sure if this actually is a fork. I assumed not, because I remember seeing a patch for Lyre in the tracker.
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