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sansa e250 black screen freeze

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skyecore:
first thanks all to this community. really excited to rockbox my sansa but now i need some help.

rockbox seemed to install fine i turned it on navigated around but then i plugged back into the desktop to charge and ever since then when i turn it on, the blue wheel lights up but nothing else happens. Windows doesent see it as a drive letter but it does pop up the 'found new hardware wizard' and calls it a usb device. since windows doesent see it as a drive letter that means that the rockbox utility can't see it either...

'hope somone can help.. thanks

PS. I read the forum sticky and it said this is the wrong forum if rockbox has already successfully loaded even once but i couldn't find one that seemed more appropriate than this. sorry if it's in the wrong place

nloewen:
what version of windows media player do you have? wmp 11 uninstalls the msc support so in order for windows to recognize your player you need to put it in mtp mode. Unfortunatly you can't install rockbox in mtp.

skyecore:
thank you for answering..

I do have WMP11 and i did follow the instructions in the rockbox manuel and switched my player to msc to put rockbox on. I dont usually use wmp for mp3 syncing anyway but maybe when i plugged it(the sansa) into a usb port wmp popped up and un-installed msc. is that what you meant? if so what can i do about it?

MarcGuay:
Could you describe what happens when you try to turn it on from the OFF state?  Make sure it's completely shut-down by holding the power button for 30+ seconds.  If you plug it in to a USB port (not a hub) from the OFF state?  If you are only getting a blue ring in these situations you have a bigger problem than setting up the proper USB modes, but searching the forums will turn up many people who have succefully recovered from his.

skyecore:
thank you marcGuay. right, so to turn it off completely i do need to hold the power button down for the whole 30 sec. it then turns off completely. Then turning it on. yes it only lights up when I plug it in.

it is plugged into it's usb cord that goes directly to a usb port on the back of the pc.

can you help suggest what to search for in the forums to fix this"more sereus problem"?

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