Installation / Removal > Sandisk - Installation/Removal

e200 Problem - Computer doesn't see it as a hard drive

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Sean Summers:
Hey guys,
I love my Rock Box.  I've been using it for awhile now with no probs.  Today I go to add a new song here is what happens:
- plug into the computer via cable
- boots into original O/S
- computer doesn't see it as a hard drive so I can't access my player.
- even the Sansa updater doesn't pop up
Does anyone have any suggestions?  
Thanks,
SS

MarcGuay:
What does it see it as?
What operating system are you running?
What does the Sansa screen say?
Are you sure the cable is connected all the way?
Have you tried other USB ports/other computers?

Sean Summers:
What does it see it as?
Doesn't see it at all - doesn't show up as a HD (I'm in MSC mode)

What operating system are you running?
Windows XP

What does the Sansa screen say?
No error message - just boots into the original O/S

Are you sure the cable is connected all the way?
Yep.

Have you tried other USB ports/other computers?
Switched to the front then to the back again - same problem.  Haven't tried it on another computer.
SS

MarcGuay:
Sounds like a cable connection issue.  It's connected enough so that Rockbox knows to boot the original firmware but not enough to generate a proper USB connection.  This has happened to me once or twice and simply trying again usually solves the problem.  That's all I've got for advice...

Sean Summers:
When it is connected to the computer it also charges fine.  No probs there.
SS

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