Rockbox Utility doesn't detect Sansa C200

[bluebrother]

Thanks for the advice.  You are absolutely right.  Originally I used the manual method to install Rockbox because the GUI version did not work for me.

How did it not work for you? Only stating that it didn't work unfortunately doesn't help us in fixing possible issues with the installer ...

[Chipbug]

Thanks for the advice.  You are absolutely right.  Originally I used the manual method to install Rockbox because the GUI version did not work for me.

How did it not work for you? Only stating that it didn't work unfortunately doesn't help us in fixing possible issues with the installer ...

I installed the latest GUI installer and then plug in my C200.  It was detected as G: drive by Windows.  In the GUI, I select the Autodetect device, but it indicated that it cannot find the device.  So I manually selected C200 and used G:\ as the mount point and tried the Full Install.  But it came back with a message box saying "Unsupported Install Method".  It did create a ./rockbox folder on C200 but there was nothing there.  After a few tries, I decided to try the manual install method instead.

[bluebrother]

I installed the latest GUI installer and then plug in my C200.  It was detected as G: drive by Windows.  In the GUI, I select the Autodetect device, but it indicated that it cannot find the device.  So I manually selected C200 and used G:\ as the mount point and tried the Full Install.  But it came back with a message box saying "Unsupported Install Method".

You did read the "Issues" section on the Rockbox Utility page, did you? There was a bug (that is still present in the current binary) that prevents the Complete Install from working.

But autodetection should have worked. Did you run with administrator priviledges?

[Chipbug]

You did read the "Issues" section on the Rockbox Utility page, did you? There was a bug (that is still present in the current binary) that prevents the Complete Install from working.

But autodetection should have worked. Did you run with administrator priviledges?

I have to admit that while I read thru the C200 manual, I did not read thru the Rockbox Utility page.  Yes, I am running with Administrator privileges.  FYI, mine is a Sansa C240.

[bluebrother]

Yes, I am running with Administrator privileges.  FYI, mine is a Sansa C240.

It seems there is a real issue with c200 detection. I had reports about it on windows only, if you are able to try it would be helpful to know if it's also present on linux / OS X.

Unfortunately I won't have time to look into this issue the next week due to RL issues. Feedback would still be helpful

[Chipbug]

It seems there is a real issue with c200 detection. I had reports about it on windows only, if you are able to try it would be helpful to know if it's also present on linux / OS X.

Unfortunately I won't have time to look into this issue the next week due to RL issues. Feedback would still be helpful

I tried it on an iMac with OS/X 10.4.9.  The GUI detected the mount point correctly but it could not detect the device.

I don't have an active Linux partition right now.  I may download a live boot disk to try it.

[Chipbug]

Finally able to boot from the live Linux CD (PC Linux 2007) with 2.6.18 kernel.  Apparently, the rbutilqt requires glibc 2.4 which my previous attempt with KNOPPIX 5.1.1 does not have.  Anyways, I am happy to report that Autodetect did detect the presence of C200 even though it did not figure out the mount point.

[linuxstb]

On the Mac, I think you need to make sure the device is unmounted (but NOT ejected) for rbutil to install the bootloader.

The bug that prevented rbutil working on Windows has been fixed, but I don't think the released binaries have been updated yet.