Rockbox Technical Forums

Installation / Removal => Manual Installation => Sandisk - Installation/Removal => Topic started by: youR.Fate on November 19, 2007, 08:19:32 AM

Title: "no sansa found"
Post by: youR.Fate on November 19, 2007, 08:19:32 AM
Hi

I want to install Rockbox on my sansa e280, but when I klick "full install" in the Rockbox utility it sais "no sansa found". I have previously extracted the .rockbox of the new build into my sansa, and the Autodetection of the utility also detecs my Sansa correctly. So I have tried to install the bootloader using sansapatcher.exe, but it sais "no sansa found". I'm sure it is in MSC mode and correctly connecte to my PC, because I can open the sansa filesystem with Windows...

help Fate

Dont judge me by me english skills, I'm from Germany
Title: Re: "no sansa found"
Post by: LambdaCalculus on November 19, 2007, 08:21:25 AM
Look on the bottom of the back of your Sansa, and tell us if there's a "v2" somewhere on the bottom.

We just found out that SanDisk has released "v2" models of the e200 and c200 series, and that they have completely new chipsets inside.
Title: Re: "no sansa found"
Post by: skaos on November 19, 2007, 09:36:07 AM
Maybe it's time to update the home page (http://www.rockbox.org) to something like:
SanDisk: Sansa c200, e200 and e200R series (not the "v2" models)
Title: Re: "no sansa found"
Post by: LambdaCalculus on November 19, 2007, 09:38:47 AM
We should, but first I want to know if youR.Fate actually has one or not so we can help him.
Title: Re: "no sansa found"
Post by: youR.Fate on November 19, 2007, 11:17:10 AM
It doesnt say "v2" on the back, but its wheel looks different from the one one of my mate has, so it has to be some kind of "new version". Its kinda brand new (bought it about 2 weeks ago).

Fate

//:Edit:/ I can post some pictures if you want...
Title: Re: "no sansa found"
Post by: LambdaCalculus on November 19, 2007, 11:20:04 AM
Hmmm... curiouser and curiouser...

Okay, one more question: Do you still have the packaging? See if there's a line anywhere on the back that mentions Audible file format support.

And if you can post a picture or two, take a snap of the front, back, and the back of the package (if you still have it!)
Title: Re: "no sansa found"
Post by: youR.Fate on November 19, 2007, 11:29:01 AM
I do still have the package , pics will come via edit, by now I'm learning and have no time for pics, will post them in about an hour...
Title: Re: "no sansa found"
Post by: skaos on November 19, 2007, 11:35:03 AM
Could you check the version of the original firmware? The c200v2 has 3.x.x whereas the c200(v1) has 1.x.x. Maybe it's the same for e200?
Title: Re: "no sansa found"
Post by: youR.Fate on November 19, 2007, 12:03:09 PM
Ok you can download the pics here, (too big for common image hosters, so I used filefront and a self-extreacting archive): http://files.filefront.com/SansaE280newexe/;9078519;/fileinfo.html

Software version: 01.02.18E

If you need more pics or if the download doesn't work, just ask.

Fate
Title: Re: "no sansa found"
Post by: LambdaCalculus on November 19, 2007, 12:20:34 PM
Software version 01.02.18E definitely means that you've got a v1... wait a second!

I see what you forgot to do! Rerun Sansapatcher with Administrative access!

Try this: Start > All Programs > Accessories, and then right-click Command Prompt and select "Run As...", then enter the name of an account that has Administrative access.

Then run Sansapatcher, and cross your fingers.
Title: Re: "no sansa found"
Post by: youR.Fate on November 19, 2007, 12:24:17 PM
I always use my administrative account...
Title: Re: "no sansa found"
Post by: linuxstb on November 19, 2007, 01:46:15 PM
Which version of rbutil are you using?  (it should tell you in the About box).  You need to make sure you're using 1.0.3 - 1.0.2 had a bug which prevented it installing bootloaders on Sansas and ipods.
Title: Re: "no sansa found"
Post by: youR.Fate on November 19, 2007, 04:07:53 PM
m1.0.3 ...
Title: Re: "no sansa found"
Post by: linuxstb on November 19, 2007, 04:16:26 PM
Couple more questions:

1) Which version of Windows are you using (XP, Vista, ...) ?

2) Does your Sansa appear as a drive letter (e.g. E: ) when you connect it to your computer?

You could also try running sansapatcher - it's an alternative program to install the bootloader.  A download link and instructions are in the manual.
Title: Re: "no sansa found"
Post by: cevgar on November 19, 2007, 08:54:11 PM
Not to hijack someone else's help line, but I've hit the exact same problem on two seperate computers(WinXP home and WinXP 64 Pro full updates on both). The sansa e280 isn't showing up as a drive at all. At least not with a standard mount point. Results of my own half hour's worth of explorations are as follows.
In folder view it shows up between Control Panel and Shared Documents.
It does not show up in Rbutil browse locations window.
The address bar calls it "My Computer\Sansa e280" with a subfolder "PPI NAND". "PPI NAND" has the standard MUSIC, PICTURES, sort of folders.  
Device manager puts it under portable devices at "Location 0(Sansa e280)" Driver provided by microsoft dated 2/22/06 version 5.2.5326.4762
Firmware version PP5022AF-05.51-S301-02.18-S301.02.18A-D, (Build 32.10)
As stated, SANSAPATCHER cannot find any device.
Will explore more tonight.

EDIT: Feeling really really stupid. The problem is the USB setting. By default the device comes in MTP (Media Transfer Protocol) mode, required by evil people, like microsoft. To fix this, disconnect and turn on your e280, go to settings, USB modes, and select MSC (Mass Storage Class). Plug the device back in and Windows should let you know that it has detected a new mass storage device drive whatever. Problem solved.
Title: Re: "no sansa found"
Post by: youR.Fate on November 20, 2007, 08:03:07 AM
Eehm yes, but that wasn't the same as my problem at all...never mind...


Couple more questions:

1) Which version of Windows are you using (XP, Vista, ...) ?

2) Does your Sansa appear as a drive letter (e.g. E: ) when you connect it to your computer?

You could also try running sansapatcher - it's an alternative program to install the bootloader.  A download link and instructions are in the manual.


I use Win XP Service pack 2 (with all .net frameworks) and yes it appears as F: . I have already tired sansapatcher and it also sais "no sansa found". I think its a new version because the whele is different from the old one, as you can see on the pictures i've uploaded above.

Fate
Title: Re: "no sansa found"
Post by: skaos on November 20, 2007, 08:23:44 AM
Maybe you could take it apart and compare the internals to the pictures here: http://www.anythingbutipod.com/archives/2006/03/sandisk-sansa-e200-series-review.php
Title: Re: "no sansa found"
Post by: youR.Fate on November 20, 2007, 08:29:28 AM
lawl sorry its brand new so I definitely wont take it appart, think of warranty....
Title: Re: "no sansa found"
Post by: linuxstb on November 20, 2007, 09:50:30 AM
Do you have access to a Linux machine?  If so, it would be useful if you connect your Sansa, and then (as the root user) type:

fdisk -l > disks.txt

and then attach the resulting disks.txt file to a message here.

Someone on IRC looked at your photo, and thinks it is identical to his E250.  Your packaging also doesn't mention Audible files, which I understand to be a new feature of the V2 players.
Title: Re: "no sansa found"
Post by: youR.Fate on November 20, 2007, 12:55:28 PM
ähm not now, i'm currently having a bit of trouble with my paralell ubuntu system, but is should soon be back up....
Title: Re: "no sansa found"
Post by: Baseplate on November 20, 2007, 09:46:35 PM
I'm having the exact same issues as Fate. My e280 arrived today from Newegg and according to the Info tab, it's a v01.02.18A. Based on what I've found in this and other forums, that's an e280 and NOT an e280R.

I've made sure to switch to MSC mode, and drive G:\ is the main Sansa drive on my system. I've told the Utility it's a Sansa e200 series and pointed it to G:\ , but I still get the message "No Sansa found".

Fate: Any luck with your situation?

[Edit]
I've downloaded Sansapatcher and it seems to recognize the device.
http://drop.io/spscreen

As I'm new to the whole Rockbox thing, I'm reluctant to proceed because I'd hate to brick this new player. I think I'll spend a little more time going through the Sansa documentation and the manual installation steps before going further.

Anything else I should be aware of?

[Edit #2]
My curiosity got the best of me. Sansapatcher ran fine and I installed RB manually with no issues.  ;D
Title: Re: "no sansa found"
Post by: skaos on November 22, 2007, 10:34:57 AM
The e200v2 definitely is coming, there are two threads at the abi forum:
http://www.anythingbutipod.com/forum/showthread.php?t=22436
http://www.anythingbutipod.com/forum/showthread.php?t=22353
Title: Re: "no sansa found"
Post by: youR.Fate on November 24, 2007, 06:58:48 AM
ok my ubuntu 7.10 works fine now...new results soon

Code: [Select]
fdisk -l > disks.txt

What does that command do?
Title: Re: "no sansa found"
Post by: robertjm on November 24, 2007, 05:18:24 PM
Actually, I bet it does. You just need a freakin' microscope to view it. At least on the back of mine, it says model: e280v2 . Its just that the v2 is  very small text that my 43-yr-old eyes are having problems with.

Robert


It doesnt say "v2" on the back, but its wheel looks different from the one one of my mate has, so it has to be some kind of "new version". Its kinda brand new (bought it about 2 weeks ago).

Fate

//:Edit:/ I can post some pictures if you want...
Title: Re: "no sansa found"
Post by: youR.Fate on November 24, 2007, 07:07:37 PM
look at the pictures, there is no v2, my 18 year old eyes have no need for a microscope...
Title: Re: "no sansa found"
Post by: linuxstb on November 27, 2007, 04:29:32 AM

ok my ubuntu 7.10 works fine now...new results soon

Code: [Select]
fdisk -l > disks.txt

What does that command do?


It displays the partition layout of all the disks attached to your computer - this may help identify what device you have (this is part of the detection algorithm used by sansapatcher/rbutilqt).
Title: Re: "no sansa found"
Post by: Cyrusm on November 29, 2007, 01:20:16 PM
The Sansa v2 doesn't provide the capability of changing the USB mode.  that's another of the v2's problems.  unless anyone know's a magic button to push, you're stuck in MTP mode.

Title: Re: "no sansa found"
Post by: ponce10 on November 30, 2007, 11:28:09 AM
You can change to USB Mode:

1. switch off your Sansa e280v2
2.switch ON the hold button
3.press the |<< button an plug in your USB-cable
4. Keep it pressed  until the Sansa is completly recognized.

Works for shure with Windows Vista and XP!   ;D
Title: Re: "no sansa found"
Post by: youR.Fate on February 01, 2008, 12:56:24 PM
got a new idear: My sansa has its Radio disabled by firmware because it's the German version, maybe thats the problem.
Title: Re: "no sansa found"
Post by: youR.Fate on April 14, 2008, 08:20:03 AM
Ok it works now :) I downloaded Sansalinux and used the sansapatcher included in their archive, and now all 3 OS are working. (or at least trying to boot, as faar as sansalinux is concerned)

Fate