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Author Topic: Iriver warranty and rockbox installation  (Read 2655 times)

Offline AlexP

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Iriver warranty and rockbox installation
« on: September 25, 2006, 04:11:14 PM »
Hello all,

this is probably known, but as I dropped my player and broke the hard drive I was perusing the Iriver warranty information and noticed that Iriver are now specifically listing Rockbox as voiding the warranty:

Quote
This warranty is void if
      ...
      2. if the player is opened, repaired, modified or altered by third parties e.g. Rockbox, unless such repair, modification or alteration is expressly authorized in writing by iriver


Clearly it didn't stop me, and I've got a new 60 GB drive on the way, but I thought people might want to know.
« Last Edit: September 25, 2006, 04:21:19 PM by BigBambi »
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Offline Llorean

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Re: Iriver and rockbox installation
« Reply #1 on: September 25, 2006, 04:14:12 PM »
Just to get a bit technical, but *we* never alter *your* player, though I don't think an iRiver warranty representative would care much that it was actually you who altered your player, and not a third party. :)
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Offline AlexP

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Re: Iriver and rockbox installation
« Reply #2 on: September 25, 2006, 04:21:03 PM »
Indeed, I struggle to see how they could justify saying Rockbox could be responsible for any problems people might have, but as you say I don't think small points like that would matter to them!

I've edited the IriverFAQ wiki page to put this info on (don't want people saying we didn't warn them), and I've posted it here mainly as I was surprised to see it at all.
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Offline arrow224

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Re: Iriver warranty and rockbox installation
« Reply #3 on: September 27, 2006, 10:30:08 PM »
Quote from: BigBambi on September 25, 2006, 04:21:03 PM

...mainly as I was surprised to see it at all.

They do have to cover all bases, and Iguess, with the shortage of H3xx's, they need something to say, 'no we will not replace because you have an alternative firmware on, which we do not allow', or something like that.

If I was a business like that, I would have something like that too. Basically just to protect my arse in case something happened.
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Offline AlexP

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Re: Iriver warranty and rockbox installation
« Reply #4 on: September 28, 2006, 02:41:43 AM »
Quote from: arrow224 on September 27, 2006, 10:30:08 PM

They do have to cover all bases, and Iguess, with the shortage of H3xx's, they need something to say, 'no we will not replace because you have an alternative firmware on, which we do not allow', or something like that.

If I was a business like that, I would have something like that too. Basically just to protect my arse in case something happened.


I know, I was surprised they actually named Rockbox rather than just saying modifying the firmware or something (I know,  know, RB is not a mod!).

P.S. They are even more short of H1XX - I recently broke mine and repaired it myself even though it is only just in warranty, partly because it is quicker, partly because I didn't want to be offered either a H3XX or a H10!
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