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So, let me be more precise:can you access recovery menu (by holding play button on boot) ?did you select "Reload firmware" in it ?when you plug the device after that, does Windows detect a device ? (it does not necessarily appear as a drive)did you try to uninstall the device in windows device manager ?have you tried another usb cable ?
Therefore zen x fi is not recognised by Windows 10 in the first place, not to mention sendfirm.exe.The solution is:
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