Creative ZEN

[pamaury]

So, let me be more precise:

• can you access recovery menu (by holding play button on boot) ?
• did you select "Reload firmware" in it ?
• when you plug the device after that, does Windows detect a device ? (it does not necessarily appear as a drive)
• did you try to uninstall the device in windows device manager ?
• have you tried another usb cable ?

[RufusLoacker]

So, let me be more precise:

• can you access recovery menu (by holding play button on boot) ?
• did you select "Reload firmware" in it ?
• when you plug the device after that, does Windows detect a device ? (it does not necessarily appear as a drive)
• did you try to uninstall the device in windows device manager ?
• have you tried another usb cable ?

Unfortunately, yes to all, but to no avail.

[pamaury]

Can you come on our IRC channel (https://www.rockbox.org/irc/) ? That would make things simpler to debug.

[humei8]

The reason why one runs into 'error' when using sendfirm.exe to send .nr file on Windows 10 is one of driver issue. The MTP driver on windows 10 is disabled by default somehow. Therefore zen x fi is not recognised by Windows 10 in the first place, not to mention sendfirm.exe.

The solution is:
(1) Go to C:\Windows\INF
(2) Type "wpdmtp.inf" in search bar provided to the right of the address bar in Windows 10.
(3) Once you found it, just right click on it and select install. It will take a very few seconds.
(4) Connect your device to the pc.

Done.
Once I finished such procedures, the windows immediately popped one message saying 'installing driver for x fi'. This was found out using google.

[chrisjj]

Therefore zen x fi is not recognised by Windows 10 in the first place, not to mention sendfirm.exe.

The solution is:

Thanks for the report.

Do this problem and solution apply to ZEN, as well as to ZEN X-Fi?

[pamaury]

Hi humei8,
thanks for this useful information. I wonder why Microsoft disabled it by default. Or maybe they introduced a new API that is active by default.

[RufusLoacker]

I did what humei8 suggested, but didn't work, so I manually downloaded and installed the MPT package from microsoft (https://www.microsoft.com/en-us/download/details.aspx?id=19153). Again went to Device manager, right clicked on the CREATIVEZEN icon (it had a yellow warning triangle) and clicked "Update driver software". Clicked "Browse my computer for driver software", then clicked "Let me pick from a list of device drivers on my computer".

There I had two choices between "MTP Device" and another one similar, but in my language (Italian). The first didn't work, so I did the whole process again but selected the other option and it worked flawlessly!

I wrote everything I did because I don't know exactly what made it work lol. Hope this helps.

[humei8]

I have installed Windows 10 creator update 1703 using the windows 10 update agent. It seems that Microsoft has sorted out the MTP issue because my nexus 6 phone was eventually recognised. Before that even Nexus 6 did not show up as mass storage device when choosing connecting using MTP mode.